Skip to main content
Version 1.2In review

Can't sign in to your LuxID Account

Source: https://docs.luxid.lu/en/users/recovery/cant-sign-in-to-your-luxid-account/

Last updated: 2026-07-03

If you cannot sign in to your LuxID Account, select the issue that most closely applies to you and follow the instructions to get back in. This page is a quick triage list; for the full recovery walkthrough, see How to recover your LuxID Account.

You forgot your password​

Go to the LuxID password reset page (opens in a new tab) and follow the instructions to reset your password.

For more details, see Change or reset your password.

You forgot the email address you use to sign in​

Your email address is your LuxID identifier. Check your email inboxes for previous messages from notification@msg.luxid.lu to find which address you used.

You know your email and password, but you can't sign in​

  • Make sure you are entering the correct email address and password. Pay attention to typos, uppercase and lowercase letters.
  • Clear your browser cache and cookies, then try again.
  • Try signing in from a different browser or device.
  • If you still cannot sign in, contact LuxID support.

You think someone else is using your account​

Follow the steps to secure a compromised LuxID Account.

You're having trouble with 2-Step Verification​

First, do you have a passkey on another device? If you set up a passkey on another device you still have - your laptop, tablet, or another phone - you can use it to sign in without your lost second-factor device. Try this before anything else.

If you have lost access to your second-factor device (such as your phone) and have no other way to sign in, contact LuxID support for assistance. See What to do if you've lost your 2-Step Verification device for the full recovery steps.

You can't sign in from a third-party service​

If you are having trouble signing in to a third-party service using "Sign in with LuxID", try signing in directly at account.luxid.lu (opens in a new tab) first to confirm your LuxID Account works. If you can sign in directly but not through the third-party service, the issue may be on the third party's side. Contact the third-party service for further help.

Your account is not yet activated​

If you created a LuxID Account but never activated it, you can resend the activation email (opens in a new tab).

Created 2026-04-17 · Updated 2026-07-03
On this page