What's new

Expanded 'Moving to a new phone' to cover the authenticator app: its codes stay on the old phone even if the number is unchanged, how to transfer it or set it up again, and what to do if the old phone is already gone

Human-verification section now says the check is usually automatic with an occasional confirmation step, and names blocked background checks as the usual cause of being stuck

Described the bot check as it actually works: usually a background calculation with nothing to do, and an occasional confirmation step in riskier situations. Replaced the visual/audio-challenge guidance, which described a kind of CAPTCHA LuxID does not use

Added what to do when the check goes out of date or fails: the box offers a button to start it again. Stated that a single box is the most a user is ever asked to do

Merged two duplicate Article 22 sections into one, and restored the DPO contact in the restriction and objection sections

Added country of the phone number as a cause of SMS codes not arriving

Added a note that non-Luxembourgish mobile numbers are accepted, with the country-list and delivery caveats

Added guidance for a wrong number left Pending: remove it before adding the correct one, and pending does not block sign-in

Added a stale saved or autofilled password section

Added country of the phone number as a cause of the SMS verification code not arriving

Added the 'I am not from Luxembourg, can I create a LuxID Account and use it from abroad?' Q&A

Added three Q&A: whether a LuxID Account is mandatory, managing a relative account, and creating an account without an email address

Added an inherited shared or role account section covering the email-address key and the handover fix

Added a renew-or-replace section: a renewed or reissued LuxTrust product is a new credential, link it before the old one expires, and what to do when it has already expired

Added user-created mail rules to the not-arriving checks, and a section on the temporary send-suppression that follows repeated delivery failures

Added a never-reply-to-a-LuxID-message section (codes and passwords), and broadened the SMS sender note to carrier-level relabelling including Luxembourgish operators

Initial draft covering account creation from abroad, phone-number country limits, securing an account without a phone number, and partner-side country requirements

Added a do-not-reply warning on the email verification code

Added a passkey-on-another-device option as the first thing to try in the 2-Step Verification trouble section, before contacting support

Added a 'Moving to a new phone' section covering the correct order: update the number before deactivating the old SIM, re-register the authenticator app and passkeys on the new device, and what to do if the old number is already lost

Mention the Transaction ID alongside the Error ID for the 'Connection error with LuxID' dialog, consistent with the third-party connections page

Added a 'Building an app with LuxID?' developer off-ramp admonition near the top, mirroring the third-party-apps section landing

Initial draft consolidating the multiple-accounts FAQ answers into a dedicated page

Added an early, prominent 'Do you have a passkey on another device?' tip before contacting support